Looking for Followship - not Leadership - Group Sales Manager The RealReal Employee Review

4.0
11 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Every day is different and they offer so much specialized training for employees and managers - everything from product knowledge to leadership coaching - so much more than any luxury retail brand out there. If you want to brush up your sales skills - this is the place to do it, it’s a real sales boot camp business.

Cons

High quotas and even higher workload expectation for sales teams - I would not recommended this sales role for a first time college grade. Role and responsibilities often do not match pay range. New ideas and ways of doing things are not encouraged.

avatar
The RealReal Response
1y
Thank you for sharing your insights and feedback. We're happy to hear that you value the specialized training and opportunities to develop your sales skills at The RealReal. We are committed to fostering a learning environment that helps our employees grow and succeed in their roles, so we are happy to hear you enjoyed this experience. We do understand that the high quotas and workload can be challenging, and we appreciate your feedback about ensuring that roles and responsibilities align with compensation. We are always looking for ways to make improvements in these areas. Regarding your suggestion on leadership, we take pride in promoting talent from within and are actively working to build a strong internal pipeline for leadership positions. We’ll continue to evaluate and refine our hiring practices to ensure we have the right leaders in place to support our teams. Thanks again for sharing your feedback. If you’d like to discuss your experience further, feel free to reach out to trrfeedback@therealreal.com.

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

1
See reviews by: Helpful|Rating|Date|All