Run, run, run - Luxury Manager The RealReal Employee Review

1.0
4 Apr 2024
Recommend
CEO approval
Business outlook

Pros

If you enjoy meeting new people this is the role for you, 12 different group managers in a span of 3 years. Constant turnover from team members who were either soft fired or had their lives so micromanaged that they quit. Set your own schedule however not work/life balance-the job becomes your life because you have to juggle so many unhappy clients

Cons

-Paid expenses for using your own car, home office, internet, electricity, gas come no where near the actually out of pocket cost. -No room for advancement after you hit a certain level, with no interest in retention -Your home and car become a storage unit for the massive amount of supplies required to do the job -HR is NOT a safe place, they basically take your concerns and report them directly to the party you are concerned about -Use scare tactics -Treat their team members like children and not full functioning adults -Clients will call/text/email at all hours of the day and night due to their frustrations with processing, pricing, missrepresention and low commissions(can't blame them, it is hard to sell something and only make a few dollars and then have $10 taken each month for sending out a check) -No support when you actually need it -Total unrealistic quotas and touchpoint demands -Hiring team misrepresents how much you actually make -Encourages team members to harass clients to get more product even when they have outstanding issues that have not been resolved

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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