Couldn’t leave quick enough - Licensed Massage Therapist The NOW Employee Review

flexible scheduling to accommodate work-life balance family-like culture, staff is excellent at initiative and communicating with each other Promotes from within

Not as many learning opportunities in person(online CEs galore) Different treatment for different employees

The studio itself is clean and the clientele is usually respectful, but that does not offset working under people who completely disregard staff input.

• Scheduling issues were repeatedly raised in team meetings but were never addressed or resolved. • Management consistently gave empty assurances about “looking into it” without any follow through. • Staff input is treated as optional and is routinely ignored in decision making. • Decisions are made in isolation without considering day to day operational realities. • Employees are expected to remain positive and grateful despite ongoing unresolved problems. • Skilled therapists left after being ignored when requesting basic and reasonable adjustments. • Management acted surprised when employees resigned despite repeated warnings being dismissed. • The workplace culture has become stagnant, discouraging any further suggestions for improvement. • Most employees now do minimal work and look for opportunities to leave due to lack of change. • It is exhausting for staff to deal with ongoing issues that are acknowledged but never fixed.