Customer Care Department @ Atlanta Store Support Center - Resolution Expediter The Home Depot Employee Review

2.0
4 Aug 2010
Recommend
CEO approval
Business outlook

Pros

Well known company (looks good on your resume), great benefits and discounts offered by other companies because you are THD employee,

Cons

In Customer Care (Atlanta SSC), opportunity for advancement is based on who senior management "likes," as oppose who is best qualified or brings most value to a position. Other departments in the SSC look down on the customer care department, but mostly because I din't feel they understand the dynamics of what customer care does...it's not your typical call center, customer care job. Hard to get time off in customer care, your approval is based in expected service levels - no matter what you need time off for (with the exception of bereavement).

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5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It is a good environment to work safely

Cons

There are no bad points.

5.0
24 Apr 2015
Recommend
CEO approval
Business outlook

Pros

The Home Depot has a solid moral compass. They aren't about sacrificing their ethics for the sake of a sale, which I love. They also hire a diverse group of people and give a lot back to the community. They offer a lot of benefits and little treats for their employees. Although they push their associates to meet quota, they're realistic about what can and can't be accomplished.

Cons

Home Depot has two different sides to it. Store associates and those of us considered "store support" who are payed by the vendors but work in the stores 100% of the time. I constantly hear about how store associates are stressed out by management and their hours are being rearranged a lot, cut, and they often are stretched thin due to lack of full staffing. "Store support" associates who do merchandising have it better than those who work in specific departments. However, you never really gain knowledge unless you have the time to look things up and read packaging.

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The Home Depot Response
10y
Thank you for taking the time to share your feedback. From the top down, the key to business at The Home Depot is our commitment to not only customer service, but to our associates. Because taking care of associates is one of our core values, we’re always looking for ways to ensure our associates have equal access to growth and development opportunities. We strive to provide an environment where associates feel they’re valued, treated fairly and respected.
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