Employer of Choice survey used to drive environment in store ... the biggest joke in the company. All leaders agree that this is very inaccurate yet they use it to guide so many decisions including careers of very strong salaried managers.
Online team and service providers not being held accountable to the same customer service focus when not meeting commitments ... until truly fixed this will be the "elephant" in the room for Home Depot ... everyone must take care of the customer not just the stores.