Very Disappointed - Outside Sales Representative The Home Depot Employee Review

2.0
29 May 2014
Recommend
CEO approval
Business outlook

Pros

The culture and team spirit.

Cons

As an outside sales rep they take advantage. Expected to cover a lrge territory often driving over an hour and a half with no gas compensation. Expected to generate own leads in the stores while providing basic customer service while wearing their apron (uniform) on own time with no compensation. Excpected to attend district and regional meetings and provide product training to store management and staff, with no compensation. 100% commision job based off one thing the final sale. Training is sub par focused on scripts and basic product knowledge. There is a small focus on teaching reps proper measure techniques to sale team. After sale is made a well trained measure technician follows the sale adjusts the poorly trained sales reps measurements then adjusts the pay scale making the salesman pay customer rates for mis measures essentially taking often large chunks of the sales commision back. In short they are taking advantages of the outside sales rep. Poor training, money adjustment with no transparency or recourse. Im deeply disappointed and quite frankly appalled they would treat employees like that and have people spend their own moneyand time training staff driving to appoinments providing customer service wearing their orange apron representing the brand and not paying. Shame on home depot.

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The Home Depot Response
12y
Thank you for your hard work and dedication. We appreciate you taking the time to share your feedback. Although we are unable to comment on your specific experience, we value our associates and understand that our associates are the key to our success. We strive to create an environment where all associates feel they’re respected and that their contributions are valued. We wish you were happier with your current management. Please call 1.866.698.4347 and select the option for the Associate Advice Council Group (AACG) to express your concerns. We’d like to help!

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Cons

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5.0
24 Apr 2015
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Pros

The Home Depot has a solid moral compass. They aren't about sacrificing their ethics for the sake of a sale, which I love. They also hire a diverse group of people and give a lot back to the community. They offer a lot of benefits and little treats for their employees. Although they push their associates to meet quota, they're realistic about what can and can't be accomplished.

Cons

Home Depot has two different sides to it. Store associates and those of us considered "store support" who are payed by the vendors but work in the stores 100% of the time. I constantly hear about how store associates are stressed out by management and their hours are being rearranged a lot, cut, and they often are stretched thin due to lack of full staffing. "Store support" associates who do merchandising have it better than those who work in specific departments. However, you never really gain knowledge unless you have the time to look things up and read packaging.

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The Home Depot Response
10y
Thank you for taking the time to share your feedback. From the top down, the key to business at The Home Depot is our commitment to not only customer service, but to our associates. Because taking care of associates is one of our core values, we’re always looking for ways to ensure our associates have equal access to growth and development opportunities. We strive to provide an environment where associates feel they’re valued, treated fairly and respected.
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