Pros
The local store manager are engaged and provide good leadership. The LMS training is engaging and thorough. Good health insurance.
Cons
The company’s focus changed about 5 months ago. Instead of greeting customers and providing arch support solutions based on the customer’s NEED, the focus changed to, “getting them into a seat immediately.” Consultants were chastised for saying, “How can I help” before moving the guest into a chair. Salespeople are penalized for only selling shoes or socks- even when the customer isn’t interested in supports. Corporate has instituted a highly-competitive work environment, which isn’t healthy. Only those with the highest volume get “ups” for the next day, regardless of the reason. I received a perfect “shop” evaluation, but was still criticized by the district manager for things outside of my control. I received multiple positive comments in Google and Yelp reviews, Nothing was ever mentioned about going “above and beyond.” Instead of taking care of the customers, the priority is now about getting the customer’s contact information into SalesForce first.