Good organization, but slow to change culture - Anonymous employee The Cigna Group Employee Review

4.0
25 Apr 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good work life balance. Interesting work. Great people - smart and most are nice.

Cons

"Top down" culture. Doesn't gather ideas from the ground up. Very silo oriented - we do that, then they do this, then another does something else. Focus is more on the correct process than on the results at times. Makes the company less flexible, slower to change, more likely not to get it right the first time. Things I've heard that I am not used to hearing much in other jobs: "This is the way we do it here", "This is the way we are going to do it" and "That's not their decision to make".

Explore other reviews about The Cigna Group

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

An amazing group of teams that are very knowledgable

Cons

A lot of bureaucratic processes that delay rewarding hard working individuals.

avatar
The Cigna Group Response
1w
Thank you for your insight into working at The Cigna Group. We need feedback to learn about how we can improve.
4.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

The Cigna Group overall is a fantastic company to work for! They invest in their employees and do a great job ensuring everyone, in all departments/locations/teams feel as if they matter with the multitude of perks they offer to employees. Many team members were knowledgeable, hardworking, and genuinely committed to supporting the healthcare industry.

Cons

While employed at Cigna healthcare, I experienced a work environment that often lacked consistent communication, balanced workload distribution, and transparent leadership practices. High-performing employees were frequently expected to absorb additional responsibilities without corresponding support, while shifting expectations and excessive micromanagement created unnecessary stress and instability. Over time, this impacted morale, trust within teams, and overall employee well-being.

2
avatar
The Cigna Group Response
1mo
Thank you for your transparency about your experience at The Cigna Group. We're always looking for feedback, and we appreciate your input.
See reviews by: Helpful|Rating|Date|All