Does The Cheesecake Factory pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cheesecake Factory employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cheesecake Factory. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at The Cheesecake Factory?

65% of The Cheesecake Factory employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cheesecake Factory 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The Cheesecake Factory?

Server (1564) , Server/Waiter (709) , Hostess (320) , Line Cook (198) , Baker (165) , Host (144) , Cashier (117) , Bartender (97) , Busser/Runner (97) , Food Server (94) , Manager (94) , Dishwasher (84) , Busser (70) , Server/Bartender (69) , Server/Waitress (65)

What are the pros of working at The Cheesecake Factory according to real employee reviews?

"it can be good money if in a good section and not overstaffed and you get cash every shift" ((in 570 reviews)); "Pay was good They will make you work multiple stations at once It is always busy" ((in 306 reviews)); "Great coworkers and a fast" ((in 281 reviews)); "The people were great to work with and it’s a social environment that I enjoyed." ((in 267 reviews)); "Flexible hours and scheduling." ((in 186 reviews))

What are the cons of working at The Cheesecake Factory according to real employee reviews?

"Although the company produces high sales which equal money in your pockets because of poor management many simple things always go overlooked." ((in 505 reviews)); "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher" ((in 320 reviews)); "Long hours and some General Managers that do not respect your days off can make things difficult." ((in 288 reviews)); "Favoritism is rampant." ((in 115 reviews)); "No breaks to smoke or eat" ((in 52 reviews))

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The Cheesecake Factory reviews

Wouldn’t recommend - Anonymous employee The Cheesecake Factory Employee Review

2.0

18 Mar 2018

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

-Fun at first people were nice -Thorough training -Challenging

Cons

Expect a lot out of you and take their job very seriously, which was funny to me sometimes considering I was not interested in working in the restaurant industry I was just trying to get by for some time. Get ready to be yelled at in the middle of your shift by (a) certain manager(s) for making a small mistake... Which is unacceptable & unprofessional- creates bad morale. Also some workers think they can boss you around, especially the main food runner.. which is also funny because that’s not how it works. Wouldn’t recommend serving here unless you want to put up with a bunch of extra stuff that necessarily shouldn’t be a part of the job. There are kind people here who do care but overall workers complained about a lot of things.

The Cheesecake Factory Response

Thank you for taking the time to write us this review. We're disappointed to hear about the type of experience you had while working with us- we work hard to create an environment where our staff feels encouraged and supported to achieve their personal and professional goals. If you would like to express more of your concerns/tell us more then feel free to call staff relations at 818-871-3000 and someone will be more than happy to speak with you. Thank you for being a part of our family, and we hope you'll reconsider joining us in the future! :)

Explore other reviews about The Cheesecake Factory

5.0

21 Apr 2026

Server

Recommend

CEO approval

Business outlook

Pros

Great training, great benefits fun coworkers

Cons

Long hours, parking not the best

5.0

11 Apr 2026

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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Wouldn’t recommend - Anonymous employee The Cheesecake Factory Employee Review

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