Approach with caution - Agent The Chat Shop Employee Review

Being a live chat homeworker sounds like a dream however, once you have been at the Chat shop a few months you soon learn it's not as good as it sounds. The extreme high turnover of staff speaks for itself and it doesn't take a genius to work out why that is. Some of the management are really nice to your face yet they talk about you behind your back. There's such a distinct lack of communication that it creates such a wedge between the management, Team Leaders and staff, it seems that if you don't get promoted to Team Leader your shelf life will be up in a few months. Team leaders are promoted within weeks of joining and are treated like royalty however, agents are constantly brought down and disrespected. The team leaders are inexperienced and lack knowledge so you tend to get a lot of conflicting information when you have been trained a certain way. When you have something you need help with there is no point even bothering going to a team leader because they are right and you are wrong. Most of the agents are too scared to say anything because they fear they may lose their jobs and it doesn't seem like the management even care if they lose their staff or not. I would highly advise anyone that's looking to apply to the Chat Shop to think again before applying