Does The Arc pay their employees well?

According to anonymously submitted Glassdoor reviews, The Arc employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at The Arc. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at The Arc?

70% of The Arc employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Arc 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at The Arc?

Direct Support Professional (DSP) (64) , DSP (18) , Job Coach (18) , Employment Specialist (11) , Case Manager (9) , Direct Care Staff (7) , Manager (7) , Program Manager (7) , Administrative Assistant (6) , Service Coordinator (6) , Director (5) , Counselor (4) , Direct Care Professional (4) , Direct Support Staff (4) , House Manager (4)

What are the pros of working at The Arc according to real employee reviews?

"The people you service are great very caring smart and fun to be around" ((in 55 reviews)); "It's very rewarding emotionally and the staff are friendly" ((in 27 reviews)); "Good benefits compared to the field" ((in 25 reviews)); "very flexible hours." ((in 18 reviews)); "Working with the residents is awesome and your coworkers tend to be very close knit." ((in 15 reviews))

What are the cons of working at The Arc according to real employee reviews?

"low pay is hard to live on" ((in 90 reviews)); "They have poor management." ((in 55 reviews)); "Upper management does not care about subordinates in the slightest and view them as expendable." ((in 17 reviews)); "However, managers are normally very accommodating and as long as you communicate, you can get some flexibility to ensure your scheduling needs are met as well." ((in 14 reviews)); "poor communication between management/office staff and workers in centers/homes/other programs" ((in 11 reviews))

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The Arc

The Arc reviews

Former Director- Fitchburg, MA - Senior Director- The Arc Employee Review

1.0

6 Oct 2015

Senior director-

Recommend

CEO approval

Business outlook

Pros

The mission is great and supported by mostly dedicated, hard working staff. Paid time off is pretty generous.

Cons

The CEO, Mary Heafy, is a terrible leader- she is vindictive, spiteful and uses bullying tactics with her direct reports and those at the director level. As a result- her lack of skills and knowledge, the culture of this organization is one of constant turnover, distrust and fear. Very sad to see this happen to what was once a wonderful organization. The current board is both apathetic and blind to her bad behavior giving a perception that they approve of bullying and law breaking.

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5.0

26 Jan 2026

Assistant teacher

Recommend

CEO approval

Business outlook

Pros

Working here has taught me so much about kids and I have learned so much abut managing the big emotions they can feel and their behaviors. I have built amazing relationships

Cons

hard work sometimes but worth it for the kiddos

5.0

12 Jun 2026

Associate executive director

Recommend

CEO approval

Business outlook

Pros

Cares about the community and the employees

Cons

Needs support on expanding benefits

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Jobs at The Arc

Chief Operating Officer (COO)

Williamsville, NY

US$160K - US$180K /yr

(Employer provided)

View job

Associate Director of Human Resources

Chief Operating Officer (COO)

Williamsville, NY

US$160K - US$180K /yr

(Employer provided)

View job

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Former Director- Fitchburg, MA - Senior Director- The Arc Employee Review

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