Nice team, Disorganized Company - Customer Experience Representative Terminix Employee Review

3.0
27 Jun 2023
Recommend
CEO approval
Business outlook

Pros

Colleagues and management were kind, provided mentorship for entry level positions and encouraged learning on the job. Lots of incentive to work hard and availability for bonus pay often.

Cons

Almost all customer service needs waited on management approval or the response of others. Responses were scarce and left customers upset, ultimately being taken out on the representatives. Seemed as though because of this, the management team did not get the opportunity to manage, but rather spent majority of their time cleaning up trivial situations.

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Terminix Response
3y
Thank you for sharing! We appreciate your feedback and will share your comments with the appropriate team. If you have any additional feedback you’d like to share, please reach out to myhr@terminix.com.

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5.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

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Cons

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5.0
8 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good job enjoyed working with the branch, the sales team and the technicians

Cons

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