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      Tend

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      Tend reviews

      Dental done greedily - Anonymous employee Tend Employee Review

      1.0
      27 Jun 2022
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The clinicians are passionate and caring, and are wonderful people to work with. Many do their best to deliver on the Tend promise of “changing dentistry” and making the dentist not such an intimidating place to be. They deserve far better than they get, especially the hygienists and dental assistants.

      Cons

      Oh boy, where to start. Tend has a myriad of problems that start from the top and trickle all the way down to the bottom, affecting everything from patient care to employee satisfaction. Don’t be fooled by the sparkly ads and social media campaigns, at the end of the day, Tend only cares about production goals. This is accomplished through micromanagement at every level; corporate micromanages the studio managers, turning them into micromanagers themselves. This makes for an extremely unpleasant work environment, as new, unnecessary measures are constantly put in place to ensure studios can make as much production as possible. These include pressuring patients to schedule treatment, harassing them if they don’t, and overbooking schedules to increase doctor production/account for “possible falloff” which many times does not happen. This negatively affects the staff as well, as many feel constantly overworked and pressured to increase both their individual and studio production, even if they are part of the majority that see no benefit from it (only managers and doctors get bonuses). Employees are expected to constantly be in work mode, no matter what. I have seen employees harassed on vacation, shamed for calling out due to medical emergencies, and forced to come into work despite hurricanes and blizzards. At least one studio has even been forced to illegally operate without a doctor present, just for the slightest chance at a little more production. This company has very little regard for both patients and employees, and this has resulted in broken trust and an extremely high turnover rate.

      avatar
      Tend Response
      3y
      Thank you for taking the time to share your experience. Feedback from our current and former team members is extremely important to us and essential to helping us continue to improve the employee experience. We are sorry to learn that this was your experience. We strive to deliver on our promise to create an environment that both our patients and our teams enjoy. We are sorry to have let you down. Our dentists and hygienists are given the autonomy to provide the best possible care to their patients and are supported by a group of operational and clinical leaders that prioritize patient outcomes over quotas. We are an early stage company continuously learning and improving. Our most successful team members are nimble, flexible and driven to create experiences members look forward to. We reject the claim that any team was forced to practice illegally or come to work in conditions that were unsafe or hazardous. We would be grateful for the opportunity to speak with you about your experience to address these concerns. Please reach out to people@hellotend.com to continue the conversation.

      Explore other reviews about Tend

      5.0
      27 May 2026
      Studio manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Fun environment!! I love my team and patient base. Great marketing and support system.

      Cons

      Being in the dental field for a while now I had not found a dental family where I felt heard and Tend offers that. No complaints on my end!

      avatar
      Tend Response
      1w
      Thank you so much for this! We love hearing that you've found your dental family at tend — that sense of belonging is something we work hard to create in every studio. Your feedback on team activities is noted, and we're always looking for more ways to bring teams together. So glad to have you with us!
      1.0
      25 Apr 2026
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      There are none. It's all fake.

      Cons

      If you're a dentist make sure to hit quota. It's not about health It's about margins. If you're a hygienist be prepared for burn out and also hitting numbers or you get placed on a PIP. If you're a manager be prepared to not have leadership elevate you yet make you know you are a bad performer if you can't make your office hit numbers. Nobody cares. Tend is so toxic. So toxic. It runs on toxic people. But on a good note we all pay the piper and someway or another even in your career consequences meet you at a crossroad. They had so many chances to fix the ill will. But look who's still standing in certain positions 🤔 Who's the common denominator... To everyone at Tend, it's true some people are not cut out for some jobs. Thats okay, but you should never let anyone disrespect, belittle or take away your grit. That's what Tend does do their employees. Without transparency, conversations with HR, documents, documents, to avoid getting sued, almost giving cult vibes lol, at the expense of human understanding, growth and development which they swear they have. Personally I wouldn't sit in a chair as a patient knowing my hygienist os under pressure. I would second guess all the treatment. Humans are being put in ortho with doctors that have no experience. Its like open the gates for the cows. Come one come all. But as mentioned, the intent can be hidden behind the pretty walls but the industry is small and like I said everyone pays the piper. Tend is toxic to employees and public.

      2
      avatar
      Tend Response
      1mo
      Thank you for taking the time to share this. I want you to know it was read carefully and not dismissed. The feelings you've described — of not being supported, of pressure without recognition, of wanting more transparency — are things I take seriously. That is not the experience we want anyone to have at Tend, and when it happens, it matters. I won't try to address every point here, but I do want to say directly: our people deserve to feel respected, developed, and heard. Where that hasn't happened, we have work to do. I'd genuinely welcome the chance to hear more from you. Please reach out to me directly at people@hellotend.com if you're open to it. Miriam Scholes, Chief People Officer
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