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      TeleDirect Call Centers

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      TeleDirect Call Centers reviews

      Best Employer - Customer Service Representative (CSR) TeleDirect Call Centers Employee Review

      5.0
      15 Feb 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      I am happy to work for Teledirect. Reliable hours and flexible shifts. They do not cut hours. If at all, there are extra hours posted very often. My family has been able to have a consistent income. As long as you do your job and follow the rules, I would say this is the job you want. No layoffs either. This company has been around for a few decades. Nice management. Good team leaders too.

      Cons

      None as I do my job and follow the rules. I care about my attendance which is strict. But I think this is necessary.

      Explore other reviews about TeleDirect Call Centers

      5.0
      25 Jul 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Reliable hours each week. All calls are scripted professionally. Great support from Team leaders and management. They care about employees and clients. I am amazed at how well this call center functions. I have worked in other call centers before, none compare to Teledirect for professionalism and support provided. If I have any trouble with a call, I can simply call the support line and ask for help.

      Cons

      None as of now. Attendance is strict but I understand that is why they are one of the top call centers.

      3.0
      17 Feb 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to do. The scripts are repetitive so once you learn them you learn them for good. Kind leadership Varied shifts since it is 24/7 Simple systems to use

      Cons

      Quality reviews are very nit-picky. With a below ranking score average of 94. It is difficult to keep your head above water when you get deducted 10 points for missing a single-letter phonetic. Breaks have to be under 15 or you get marked off as "Below" in your evaluation. You are not allowed to leave for the restroom outside of your break. Pay can be better with the ever-changing world around us. Occurrences (attendance) can be difficult to remove.

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