5.0
23 Jun 2014
Current employee, less than 1 year
Bengaluru
Recommend
CEO approval
Business outlook
Pros
Analyze problems with the service and resolve the issues Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment
Cons
Constantly track tickets for SLA adherence and escalate on deviations as defined in the process Comply with defined processes and update tickets with SLA Updation of KB as and when there is a change in the defined process