3.0
5 May 2026
Former employee, more than 1 year
Recommend
CEO approval
Business outlook
Pros
Inclusive and welcoming culture at the company level Good pay and benefits
Cons
Customer Operations team culture has issues. Leadership is cliquey and looks down on their agents (unless you're one of their favorites). You won't receive feedback, even your performance review will probably be opaque and vague. Company prided themselves on no layoffs and then laid off many team members in 2025, even after hitting/exceeding company financial targets.