3.0
9 Jun 2009
Current employee
Tempe, AZ
Recommend
CEO approval
Business outlook
Pros
The benefits are great, management is great, and the collections atmosphere was upbeat despite the work. If you work hard, you get rewarded VERY well. The management that I was under seemed to genuinely care about me and my development. Hours are pretty flexible, too.
Cons
The work. The work was terrible. Calling people outbound (about 80 calls an hour), multiple times a day really wears on you. The turnover rate is huge. Hearing some delinquent guest's stories is heartbreaking. However, most people are really big jerks to you, no matter how nice you are to them. The quality standards are quite high and they put a lot of stress on you to meet them. The work is repetitive and difficult, and really takes its toll on you.