I’d avoid working here - Sales Tailor Made Technologies Employee Review

Thank you for taking the time to share your experience and recommendations with us. All reviews are taken seriously and shared with the Board of Directors as part of our ongoing efforts to identify areas for improvement. We did note some inconsistencies in your review, we have broken down the key points below. That said, if you would like to amend or clarify any points, we welcome further feedback as we are dedicated to supporting our colleagues. Regarding the comments on support and training: you mentioned a lack of support and training but also referenced awareness of a training portal. While we appreciate that you may not have found the portal intuitive or sufficient, this is the first time we’ve received feedback indicating difficulty with navigation. We recognise that new systems can be challenging initially, and we would appreciate more detail about what aspects you found difficult so we can review and improve the user experience. On the statement that the Sales Director “spent less than 1% of his time with the Sales Team,” we’d like to clarify that the Sales Director works from the office most of the week—typically 3 to 4 days—and engages in regular meetings, including weekly team sessions and fortnightly one-to-ones with direct reports. Based on working hours, this would equate to significantly more than 1% of time spent with the team. However, if there’s a perception of limited accessibility or support, that feedback is important and will be taken on board. The suggestion that "deals were stolen by directors" does not align with our internal processes. All deals go through a sales order process overseen independently by our finance department. Additionally, all members of the sales team have the ability to earn performance based bonuses with our Sales Director's bonus being based on team performance. No Directors personally manage any accounts—therefore there is no financial incentive to reassign deals. In reference to the claim that someone was hired at a significantly lower salary and replaced the team within three months, we can confirm this is factually inaccurate. Compensation decisions are made carefully and in line with role requirements, and such changes would be documented appropriately through HR channels. Regarding the claim of "no sales technical support," we’d like to clarify that our sales team is supported by a dedicated technical team, including a CTO, three technical consultants, a Head of Technology, and approximately 20 engineers on-site at any time. This support is readily available and consistently utilised. We understand that, despite the above, your experience did not meet expectations, particularly in terms of support. That is something we take seriously as we are driven by our colleagues and their experiences. We are currently reviewing our training programmes and communication strategies to ensure they better support all team members, particularly during onboarding. We are also enhancing our feedback mechanisms to allow new employees to share their experiences early and constructively. Thank you again for sharing your perspective.