19 Jul 2016
Anonymous employee
Tack Mobile Response
9yAny involuntary staff changes are extremely difficult on both sides of the table, especially when there is no fault involved. We do our best to ensure we treat anyone in this situation the sane way we would want to be treated if it were us, especially as many of us have been in the same position in our own careers. In hindsight in these three cases we succumbed too much to the conventional wisdom and thanks to those involved have learned from the experience and are indebted all of you who were gracious enough to provided extensive feedback afterwards.
Communcication in an agency is a challenge, and we're comfortable saying we do it better than most, although we can improve. This has become a priority and area on investment (in every sense).
Having one or two people on a project is the exception rather than the rule, and were sorry your experience was negative. While agencies have sometimes a (deserved) reputation for "rubber banding" or hiring and firing with client demand, we're proud to not do that. We appreciate your feedback, and I personally read and consider all of it and am grateful for the feedback received since,