Mess of a company - Travel Advisor TUI Group Employee Review

1.0
1 Jan 2025
Recommend
CEO approval
Business outlook

Pros

- You get to work in the travel industry - Some discounts/free trips (though only after 1year +)

Cons

- Work schedule was completely inflexible, you had to work the days and hours they set/couldn’t specify a day you couldn’t work. - Told off by management for leaving when my shift ended and not staying longer despite not being in the middle of serving a customer etc. - Impossible to take holiday off, managers decided what days/weeks you can have. - IT team long and laborious to deal with, makes it hard for retail staff to do their jobs properly. - No lunch/break for a 6 hour shift. - Staff leaving constantly, shops forced to run on low staff or shut on certain days. - You are contractually required to go and help out at a different branch if they are low staffed. With no consideration if your commute to that branch would be impossible/2hrs+ away.

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TUI Group Response
1y
Hi there, we’re sorry to hear about your unpleasant experience with us. We take your feedback regarding our work-life balance/flexibility seriously and will work to address these various issues as this doesn't reflect our standards. We value your input, as it helps us identify areas where we can improve the employee experience. Best wishes from the TUI Employer Brand Social Media Team

Explore other reviews about TUI Group

5.0
25 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Lots of fun and you get to meet so many people

Cons

Long hours and early and late

4.0
22 Oct 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits are great if you enjoy traveling.

Cons

Salaries are maybe in the lower end in the travel industry

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