Management lacking education, accountability and focus - Service Desk Analyst TUC Managed IT Solutions Employee Review

The summerside location is run by a manager who is only able to yes to everyone about everything. He holds no one accountable for anything including excessive unpaid time off, inability to do the job when a client complains about a specific agent he simply shifts them to another contract. He will throw valuable employees under the bus in order to protect his own position. Despite complaints from numerous employees to head office in Ottawa, nothing is done and he maintains his position. The employees now working in summerside are predominantly male and the majority are working behind the scenes to shift blame on other staff for their own shortcomings.