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      TTEC

      Engaged employer

      TTEC reviews

      Tier 2 Technical Support - Tier-2 Support Representative TTEC Employee Review

      4.0
      19 Jun 2025
      Tier-2 support representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Hybrid setup and easy account

      Cons

      Transitioned from WFH and potentially full on-site

      avatar
      TTEC Response
      1y
      Thank you for your feedback! We’re glad you appreciate the hybrid setup and your experience on the account. Your message about listening to employees is noted — and it continues to be a priority for us.

      Explore other reviews about TTEC

      5.0
      21 Jun 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

      avatar
      TTEC Response
      2w
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      3.0
      3 Jul 2026
      Inside sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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