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      TTEC

      Engaged employer

      TTEC reviews

      A worldwide organization with the resources to meet client needs. - Team Lead TTEC Employee Review

      5.0
      21 Oct 2014
      Team lead
      Recommend
      CEO approval
      Business outlook

      Pros

      There is a group of dedicated professionals working here. Of the centers working on the same project this one is a leader due in a large part to the quality of the staff. The leadership have a can-do attitude and make things happen. If you follow the policies then time off is pretty good; the benefits package is good. I really like that it is a global company--so our support staff work remotely to accomplish our tasks. There are great learning and development opportunities. Plenty of advancement opportunities as well.

      Cons

      This is a new center with not much TeleTech experience. The center does not always draw upon the resources of the global organization. Adjusting to working with remote support staff is difficult. I would like to see more communication from the leadership. I also think we are understaffed administratively--need more people supporting those on the phones.

      avatar
      TTEC Response
      11y
      Hello! Thanks for your feedback, this really helps us find out what we can do better. We'll look into what you're suggesting and see what we're able to do.

      Explore other reviews about TTEC

      5.0
      11 Jun 2026
      Custiner service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      3w
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      5.0
      6 Jul 2026
      Insurance agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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      TTEC Response
      2d
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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