Challenging – in a agood way. Good place to work, benefits suck, no promos but you are the maker of your success - IT Manager TTEC Employee Review

4.0
26 Apr 2010
Recommend
CEO approval
Business outlook

Pros

There is never a lack of complex projects and issues to resolve. There is rarely a dull moment. You work with people all over the world which is interesting and fun.

Cons

The competition between employees is relentless. Even your boss competes with you (and your bosses boss) which is tiring. The management is a weak in terms of professional development and mentoring. There is a lack of seasoned, motivational leaders. Management does not give firm feedback when coworkers are rude or mean. Being cut-throat and mean is not discouraged. People typically do not have a filter when they communicate, blurting opinions with out the knowledge to back it up. There are rarely promotions in IT and when there are people are left scratching their heads as to why the people chosen were promoted at all. Management and non-management do not respect boundaries of ownership in projects and tasks. They will openly and without regard, take over tasks or portions of your work/responsibilities. It’s awkward when your management does it, as you don’t want to anger them by asking them not to step on toes.

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TTEC Response
8y
Thank you for taking the time, we truly appreciate the feedback.

Explore other reviews about TTEC

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great company and good hours.

Cons

Back to back calls but is manageable.

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
4.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Worked at home. All equipment was sent to me. Awesome managers and employees.

Cons

Computer messed up a lot. I had to call IT to fix it a lot. Had to meet your goal every month or you would get wrote up.

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