Teletech at home is a good stepping stone. - Customer Service Representative TTEC Employee Review

3.0
23 May 2014
Recommend
CEO approval
Business outlook

Pros

Working from home, fun co-workers. Gives you experience of working from home as a customer service representative.

Cons

only getting 8 hrs a week, not enough to live on during slow times. Mandatory shift increases/reductions with short notice. Also, after 2 years I have never once gotten a raise.

Explore other reviews about TTEC

5.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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