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      TTEC

      Engaged employer

      TTEC reviews

      Great co-workers, stimulating work environment, but... - Customer Service Representative/Trainer/Administrative TTEC Employee Review

      3.0
      26 Dec 2013
      Customer service representative/trainer/administrative
      Recommend
      CEO approval
      Business outlook

      Pros

      The agent staff and coaches offer great support and tips to succeed. Team leans bend over backward to help agents at every turn.

      Cons

      Tech support. Usual response for problems is "you need to buy a new computer" or "you need to buy a new router." not realistic for a work from home minimum wage employee. Desktop software apps antiquated and unstable. Much improvement will be needed to keep this company viable.

      Explore other reviews about TTEC

      5.0
      30 Apr 2026
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      1.0
      15 Jun 2026
      Customer service advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly coworkers Your work helps the people you talk to

      Cons

      Management only promotes friends Constant layoffs Hours can change at any moment and schedules have a mandatory change after 3 months No path to long term employment given Leadership never on same page Constantly given "black out months" so you can't utilize off time. At worst, had a 5 month "black out" period. Was not given any extra pay to compensate

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