Pros
It was easy to get a job there Pays more than minimum (barely) Offers full time Was willing to let us work from home (even though they have insane amounts of security rules which can't be enforced from home) Have good values in theory (not something that is acted out at all by a majority of leadership) We have a small food bank (has to be filled by colleagues and not upper management) Used to have a rec room until they wanted more clients at the site.
Cons
Upper leadership does not give a damn if you are qualified for the job. Just if one of the favorites applied for the same position. Are more than willing to promote people to higher positions when those people can't even do the job they were currently at. Promotes people who will belittle and talk down to front line agents with no consideration of how the front line agents feel about that person getting promoted. Has supervisors who when you bring issues to them will never fix the issue that will then allow people to never get documented for the big issues and leads vastly unqualified people getting promoted. Who even most of their peers in leadership agree shouldn't have been promoted.
