Overpromise, Underdeliver - Teletech Work@Home - Customer Service Work At Home TTEC Employee Review

2.0
2 Jan 2013
Recommend
CEO approval
Business outlook

Pros

Work from home environment Flexible work shifts available Somewhat easy to pick up and give away shifts Easy job

Cons

Training is slow and most of trainer's time seemed to be spent helping the less than tech saavy to get up to speed Little to no continuous training or contact with management No feedback from management except upon direct email contact Promise for 24-28 hr/wk, but only got 20 hours after holiday rush Pay only based on hours on phone, but required to do training and read lots of emails "off the clock" Very little product training, mainly corporate training (even when job duty is to have product knowledge) ery

Explore other reviews about TTEC

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

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TTEC Response
1w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
2.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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