From average to below average and now a lay off valley! - Infrastructure Engineer TTEC Employee Review

2.0
25 Oct 2012
Recommend
CEO approval
Business outlook

Pros

Skill requirements are minimum and you can get through the interviews for most management positions if you know the typical suburban mannerisms game. Easy to gain experience if your pay requirements are below average. Good enough to launch yourself into better career options elsewhere. Corporate office building is state of the art and the location is excellent for commuters.

Cons

There is no sense of quality in almost anything done here in the corporate office, except for the lip service. Long timers at TeleTech have perfected the 'pretend to be loyal and dedicated' game. While actually they are the main road blocks to innovation and risk taking. Most jobs at TeleTech do not require any advanced skill set. There is no standard agreed upon criteria for anything career related, like promotions, pay raise or even lay offs. This year has seen the lowest of employee moral with massive lay off followed by high attrition.

Explore other reviews about TTEC

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance great people

Cons

Nothing really. Great pay the people are nice

1.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The opportunity to work remote is the only pro.

Cons

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

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TTEC Response
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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