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      TTEC

      Engaged employer

      TTEC reviews

      not enough pay for so much expected - Health Insurance Agent TTEC Employee Review

      1.0
      21 Nov 2016
      Health insurance agent
      Recommend
      CEO approval
      Business outlook

      Pros

      JOB IS FROM HOME SO THATS A GOOD THING IF YOU HAVE KIDS

      Cons

      if they need help they force hours very stressful for the little bit of money they pay they don't care about there employers if they did they will take out more time in training us we are in training a whole month in half the things that was in training did not really benefit me once i started taking calls we have TL that don't never know a answer when you need help i hope i get blessed with a new job also have horrible system issues

      avatar
      TTEC Response
      9y
      Thanks for leaving your feedback! We appreciate that you like the work from home setting at TeleTech. We're sorry that your current experience with TeleTech didn't match our reputation as a great company to work in. We definitely want to make sure that new employees like you get the best training to be able to produce excellent work. Thank you for bringing this up as we see how we can better leverage our training program.

      Explore other reviews about TTEC

      5.0
      30 Apr 2026
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      2.0
      19 Jun 2026
      Patient support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

      avatar
      TTEC Response
      20h
      Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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