Pros
I put 3 purely because of benefits, it's hard to beat their benefits and compensation, it's better than average for any other entry level jobs you will find in Springfield and you get to just sit down and talk to people across the country every day. Paid, scheduled and guaranteed breaks. Benefits: 401k, health/dental/vision, hsa/fsa, discounts, company sponsored life and add ins, company contributions to some benefits, other benefits during open enrollment. You can get pay incentives if you don't end up getting cheated out of them. Scheduling can be flexible on other projects but some are more rigid like MSAS, they do work with school schedules and that's it, you'll have a hard time with any other exceptions being made on this side. The one key difference is in-chair time. If you have a call center project that is going for in-chair time it is much less flexible but you will get your hours guaranteed and may be able to work overtime but drawback, you are less likely to get time off and may have to trade days to get what you want off. In contrast, when you get on a project where the client does not care about in-chair time but rather call volume, you are more likely to be able to go home early(VTO) everyday or get sent home on most days that aren't busy but you're taking a cut out of your paycheck because it can get addictive but is also unreliable. It's up to you what you find more beneficial because Teletech has both kinds of projects but more often you will get call volume projects. Despite the atmosphere, there are a lot of people you will meet, a lot of coworkers come to work and don't care about what they do, but you also will find there are quite a few that do care about people and will care about you. vending machines that take cards. updated bathrooms. Allow you to have some items, depending on the project, books/cards etc. Allows you to have clear bags as an alternative to no bag behind the wall.
Cons
Computers. Slow systems and pulling up applications is always an issue with nearly all of the computers and they rarely get fixed and they will end up doing the same things and they have not allowed for this with your start up time. Speaking of pay incentives, they haven't found a way to accurately measure and weigh stats comparatively for people who take calls and those who don't, broken or on special projects, so good luck earning pay when you're competing against people who don't take calls and have no handle time and are weighed differently(and unfairly) than you, they also have drawbacks if you do end up on one of those projects because you may still take calls but not everyday or not for long, so one bad call could ruin your stats. There are also a lot of errors in stats, sometimes scheduling but especially in the case of your stats, they will never get fixed. Bad surveys follow you for months even if they aren't your fault. Hard work is often frowned upon at this project and not rewarded and it's not even encouraged. It seems that they would rather have people who are drones whether they do things wrong or not. People that make errors on a regular basis are often protected, while someone who makes an error once or does something everyone has done may get canned because often there is a bias for or against people and targeting of certain people by certain team leads. Most of them are witch-hunters, not even a lie. Management will also come after you for no reason or for the site or Teletech's technical issues or because they feel like it. Often it's the corrupt people that get to the top. You will also not get opportunities unless you're associated with the right people, thus they often go to people who don't work as hard or are less qualified and you'll be told they're no longer available. Teletech often and especially on this project gets very clique-ey and some people will have a problem with you when you just come to work and do your job everyday. The training at Teletech is a joke. It is a huge waste of time and you will be put on the floor without adequate information guaranteed, no doubt about it. This can be true with any call center though, there is no way to prepare you for every call you will get on the floor. The floor is where you learn everything and if anyone tells you otherwise they haven't been on the floor enough to know. This will be after weeks of training, however. Teletech is rampant with misinformation and outdated information because they have a hard time keeping people up to date and informing agents of updates until they're supposedly in effect, red-tape with clients and a lack of motivation prevents them from fixing this situation. You will get in trouble for doing the right thing and the wrong thing because of it even if you're given the wrong information, even by trainers or team leads or floorwalkers/coaches. Team Leads are very distracted, they often don't actually listen to you. If you ask two of them the same question, you will get two different answers and they will both tell you the other is wrong. Lighting. I don't recommend working behind the wall period but especially because you lose the natural lighting (and tv). Lunch theft. Parking sucks, it will be a race and your spot will be gone if you leave and come back, there are also not enough handicap parking spots on both major sides of the building for the amount of people that work mon-fri and sometimes even saturdays. If you can deal with all of the drama, cheers to you but it will get to you someday. Be smart. The music. If they shut off the music it'd be so much better. I think we were stuck on the same horrible oldies songs, not even classics, for about 6 months before anything was done about it, it might be ok now they threw in a few more of those songs.
