Shining Example of Capitalism Gone Wrong In United States - Anonymous employee TTEC Employee Review

1.0
30 Oct 2011
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- good place for young, just out of college, low-paid people to get experience for a couple of years - nice campus - get a paycheck every 2 weeks - lots of wellness initiatives

Cons

- The company business model is helping other companies outsource jobs to 3rd world countries where $7 an hour is considered a great wage; its only a matter of time before they outsource their own corporate employees - Below-industry salaries - The same department at other less-profitable companies are staffed with twice the numbers as TeleTech - you get to do twice the work for less money than your counterparts at other companies - Executives that deny requests for job openings also demand more projects and more work out of under-staffed departments and frequently have you work on projects that they then cancel - Executives get 800% salary increases during same period that workers are told there will be no raises due to the bad economy. The company also pays their health insurance premums while the rest of us have to pay more each year - When raises are given, you are told 3% raise is for the top performers in your department; same with bonuses $500 per year (about $300 after taxes) is given to reward you for 50-60+ hours per week 52 weeks a year, while executives get a minimum of $2 million per year in bonuses and stock - Executives drive top of the line Benleys, BMW's and Porsches and park next to the most convenient elevator so the rest of us corporate drones get to see their flashy cars purchased with lavish bonuses - They have an entire department devoted to making sure the company doesn't pay it's fair share of taxes; guess it will be us, the underpaid workers that will pay for the expensive 2 wars the US is currently waging and the fixing our crumbling infrastructure - thanks to years of not raising taxes on corporations and the wealthy top 1%.

Explore other reviews about TTEC

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

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TTEC Response
15h
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
1.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The opportunity to work remote is the only pro.

Cons

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
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TTEC Response
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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