Work from home but face angry customers daily - Customer Service Representative (CSR) TTEC Employee Review

3.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

working from home. thats the only pro I have you work from home so your alone. You can chat online but its not the same.

Cons

dealing with angry customers all day

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with us. We’re glad to hear you value the work-from-home setup, and we also take note of your comments regarding challenging customer interactions and workload, as feedback like this helps us continue working on improving support and the overall employee experience.

Explore other reviews about TTEC

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great company and good hours.

Cons

Back to back calls but is manageable.

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
4.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Worked at home. All equipment was sent to me. Awesome managers and employees.

Cons

Computer messed up a lot. I had to call IT to fix it a lot. Had to meet your goal every month or you would get wrote up.

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