UGH - Inbound Customer Service Representative (Figi's) TP Employee Review

2.0
19 Dec 2014
Recommend
CEO approval
Business outlook

Pros

Casual laid back dress code Customers were sometimes nice to work with Great coworkers who look out for you and treat you like a family member

Cons

constant pressure on agents, especially the nesting bay agents who just started out on floor favoritism customers can be rude and stupid for the most part picky people who monitor your calls and dock you for ridiculous reasons regardless if you followed all your call script or followed all procedures correctly lame attendance policies made promises they never kept supervisors never really take action or do something they say they're going to do run like a preschool

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TP Response
7y
Thank you for this review and we are sorry to find out that you felt that way. Kindly share this with us via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com in order for us to investigate and make improvements.

Explore other reviews about TP

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote positions available, work from home, interview process great training, schedule options, Daily Pay

Cons

No cons at this time with 9 months of employment.

3.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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