Great growth opportunity - Operations Manager TP Employee Review

3.0
17 Feb 2020
Recommend
CEO approval
Business outlook

Pros

Great opportunities to be promoted given the size of the company. Lots of support departments to help if you know who to ask. Good spirited coworkers, loved the people I worked with. A few individual executive leaders that stood out as practicing a people-focused approach.

Cons

Biggest con - Pay. The most prevalent issue we hear from agents in feedback. Supervisors are directly impacted because of new policies moving most to hourly positions. We lose leadership to other opportunities with less responsibility and more pay. Poor senior leadership, often taking months to fulfill commitments made to internal teams or clients. Empty promises that impact morale constantly. Whack-a-mole client services approach (firefighting instead of relationship-building). Inconsistency with adherence to company policies and pushback when trying to prioritize cost allocation to address those gaps. Benefits are mediocre for a company of its size.

Explore other reviews about TP

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

TP is a wonderful place to work. I have recommended TP to several friends. It has great leadership and people to work with. Just a great environment to be in and around.

Cons

I have nothing bad to say about TP

3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Cons

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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