I forgot to mention - Technical Support Representative TP Employee Review

1.0
23 Jan 2018
Recommend
CEO approval
Business outlook

Pros

You work from home... Good if you need a job fast until you find another

Cons

High turn over they only care about not being fined by the BIG Fruit company Apparently you have to ask for permission to call out when you are sick 😒 instead of just calling the call off numbers. Forced to make up a day you missed ( not in the so called contract that every one keeps quoting) on holidays we don’t actually get them off they force you to make it up on your off day. They are too cheap to pay you to take the holiday off so you make it up on your off day. Because they get fines for employees not showing up they force the ones that do to do mandatory overtime with out asking if you can do it so they can make the money back with no consideration about the employees schedule activities after they have worked the schedule they were hired to work. Management is very petty and just nitpicks. When they hire you they ask if you have an open schedule so that you can pick a schedule not so they can turn you into a slave not once did they mention that it was for mandatory overtime or that you were required to do mandatory overtime. Oh and management will tell you to provide additional childcare in order to work that mandatory overtime

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TP Response
7y
We are sorry to learn about this experience and we want to make it up to you. Kindly share this with us via our LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com so that we can further investigate. Thank you.

Explore other reviews about TP

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote positions available, work from home, interview process great training, schedule options, Daily Pay

Cons

No cons at this time with 9 months of employment.

3.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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