Pros
It was a guaranteed hire. They’ll take anybody. There’s no pressure to produce. The experience was good for me by making me realize I’m much better than this.
Cons
1. First of all, the place is filthy. It is disgusting. To the point of being unhealthy. People throw trash on the floor and it stays there. They drop or spill something and leave it, it never gets cleaned up. The bathrooms are particularly nasty with overflowing trash cans, and paper and other items all over the stalls. 2. The building is not maintained. Bathrooms always backed up or otherwise out of order, one day there was only one working bathroom In the entire building. 3/4 of the microwaves didn’t work. Sinks didn’t work. Several computers in the training area didn’t work properly. Chairs were broken. Tables in the break room so wobbly they almost fall over. 3. They lie to you in hiring -they have you sign papers saying you agree to “30 hours” but then at the end of the 3-hour hiring process they put you on a 40 hour, inflexible schedule and tell you there is no other choice. And when you ask them about it act like they don’t know what you’re talking about. 4. No one follows the rules. I was given 3 different copies of the dress code. AND had it explained during training: Business casual, no denim, no “uncovered” yoga pants orleggings, no tennis shoes, no droopy pants, etc. But these were all the things nearly everyone DID wear. 5. Three weeks of training is ridiculous, during an eight-hour training day we may have spent two hours, tops, doing actual training. The rest was spent sitting around waiting on our trainer or getting stories about how to “move up.” Or playing games that were totally irrelevant to what we were supposed to be learning. We were constantly interrupted by other employees stopping by unannounced to visit. The trainer seemed more intent on her popularity than on the actual training. 6. There is a lot of favoritism and rules applied to some, but not to everyone. 7. Once we did finally make it out on to the floor to listen in on live calls, we were so ill-prepared we didn’t know what was going on, This was the point where I gave up and left for good, after almost two weeks of this nightmare. Example: one person missed two days no-call no-show without repercussion, but another was written up and threatened with termination for leaving early (with permission) for a medical emergency. 8. Disorganized: There were trainees at the time I left, who still did not have log-ins, email, or ID badges to access the building & work areas. Training was more than halfway through by this point. They had not yet been able to access the training modules. 9. $10.50 an hour (after training at 9.50) is not worth what you have to endure. 10. It is expected that employees won’t stick around, and so they’re treated as throwaways.
