You get what you (are) Paid for - Csr1 TP Employee Review

3.0
5 Dec 2016
Recommend
CEO approval
Business outlook

Pros

Your standard "call center"job - which is NOT a horrible thing... Good people (co workers) Decent leadership - (they are NOT perfect but no one ever is)

Cons

Lower then normal starting pay At times sounds quite a bit like high school (without the learning) Just another "Call Center" there is nothing that you can see separates this call center from another Huge push to"up sell" Direct TV You never know WHO or HOW your new boss is more focused on the job OR his/her people.

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TP Response
9y
We appreciate your candidness and thank you for bringing this to our attention. Management should always address existing issues and let employees feel that they could readily seek help and openly communicate with them.

Explore other reviews about TP

5.0
5 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good company to get your license.

Cons

Benefits aren't that affordable. Metric heavy

3.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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TP Response
1w
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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