Too many managers, supervisors, leads. They do not know what they are doing.They watch you like a hawk.Very restrictive - Customer Service Agent TMS Health Employee Review

plenty of assignments to go to

no set hours or shift

The interview process was a rigorous 3 part interview with up to 4-5 different Supervisors and department managers from both TMS and Roche Diagnostics. A demonstration of how well you can instruct a person on how to use a Blood Glucose Meter is part of the process and you are given just 15 minutes of prep time. The initial classroom training is an intense 2 1/2 weeks long with frequent quizzes and tests. The entire OJT period can last more than 5 months depending how fast you can meet the three stage performance requirements. You learn a lot about yourself during this period and this continues throughout your employment. Many transferable skills such as communication, troubleshooting, critical decision making, accountability, goal setting, and personal drive are gained and strengthened.

The benefits package is not very good. High deductible and only 80/20 after it is exceeded. No scheduled pay increases. The only extra pay each month is a two tier bonus program based on very demanding Metrics/KPI's that have to do with measuring time. Extremely micromanaged environment. TMS employees have to take unpaid holidays off that Roche employees get paid for. The job can be incredibly mentally and physically, stressful for long periods of time depending on how you deal with stress. This is due to customer hold times, as well as dealing with angry, stubborn, physically and mentally degraded individuals etc. Very little down time or interaction with coworkers. Very little chance for quick advancement into Roche.