Great benefits Good company if you have a good boss, bad place if not - Customer Resolution Manager TIAA Employee Review

2.0
29 Sept 2011
Recommend
CEO approval
Business outlook

Pros

Benefits Retirement Plan Stable financially If you have a supportive boss this is a great place to work

Cons

Credit not given for hard work and results that you produce (in some departments but not all) There are many clicques there which go way back Company resists changes when customers say they should change. (beware if you bring this up) They have a lot of contracts that are confusing to customers and that don't let customers take their money out when they need it. Read the fine print always with them

Explore other reviews about TIAA

5.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, good benefits, decent pay, ease of running your own practice as an “advisor”, and healthy work environment

Cons

Management styles can vary and affect your experience, upper management doesn’t seem to be well equipped to ensure the organization’s success but it is resilient nonetheless.

2.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Compensation is great for advisors once they are promoted to VP. Everyone else has to wait a year and hope for a good rating that's more of a game than merit based

Cons

Woke culture, reverse discrimination, very frustrating to do business with as a client

1
See reviews by: Helpful|Rating|Date|All