Expected to deliver perfect results when our work situation is far from perfect! - Customer Service Representative TFM Employee Review

1.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

You can choose whether to work in person, hybrid, or remote.

Cons

Everyone's expected to deliver perfect results when our work situation is far from perfect! Our salary doesn't even match the amount of work and stress we get from the job! And TFM's leadership is an entirely different kind of stress to deal with. Overall, working here was super stressful!

Explore other reviews about TFM

5.0
2 Jun 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Friendly and knowledgeable teams, team-oriented, in-house software, great customer service, fun employee/family events, and excellent sales team keeping business flowing in

Cons

Lots of growth brings lots of new problems and challenges

1.0
31 Mar 2026
Recommend
CEO approval
Business outlook

Pros

There is nothing to look forward to here. Seek opportunities elsewhere.

Cons

- The culture at TFM is deeply damaging. - Employees are underpaid and expected to meet relentless, impossible expectations every single day. - Hard work goes unnoticed while every mistake is magnified. - Effort earns no recognition, and respect is nonexistent. - Employees are not valued individuals, only numbers on a spreadsheet.

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