Steadily declining working conditions - Technical Customer Support Representative TELUS Digital Employee Review

1.0
19 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Work from home 100% of the time.

Cons

Since I started (formally TELUS Health, transitioned to TELUS International), all benefits have been steadily declining: - insurance plan offers less coverage for the same cost - They took away our yearly bonus of 5% this year - Poor raises during a tough economic situation (inflation was at 8% and I only received a 3.5% raise last year) - No more office meetups - Employee points (called Bravo points) are much more scarce - Severe increase in Micro-management - Agressive outsourcing - Flex schedules (every 2 weeks a different schedule)

Explore other reviews about TELUS Digital

5.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

They offer a flexible schedule.

Cons

There aren't any downsides to this job.

4.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Company culture is very relaxed and laid back. The people who work here build some of the best products for the biggest clients in the world. Bar-none, I’ve never worked with more intelligent and passionate people ever. There is pride in efficiency, quality, and so much more.

Cons

Management is very… out of touch? Not at their own fault to be clear, but out of business processes. It’s difficult for them to grow and promote employees because they’re constantly shifted from one team to the next. The pay is “Meh” at best, and nowhere near the industry standard, but it is safe.

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