Wish washy depending if a client renews Contract or not - Customer Care Representative (CCR) TELUS Digital Employee Review

3.0
7 Mar 2023
Recommend
CEO approval
Business outlook

Pros

•Benefits (health, dental, 401k, etc…) •Pay •Attendance Monthly Bonuses •TL’s are extremely helpful, at least mine was amazing and super helpful

Cons

•No sense of belonging •Constant confusion while training due to no one seeming to know what they’re actually talking about

Explore other reviews about TELUS Digital

5.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

They offer a flexible schedule.

Cons

There aren't any downsides to this job.

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

remote job that pays well, provides all equipment, and had benefits. The whole process of getting hired was an ease and they have overtime available. Sr advisors were nice and flexible if you have kids and appointments. i worked 2 months postpartum

Cons

Lack of social interaction, There's a lot of terminology and scripts you have to learn and you have to really apply yourself mentally. you are graded on each call for staying on script and all aspects of the workflow.

See reviews by: Helpful|Rating|Date|All