Incredibly slow responding - Anonymous employee TELUS Digital Employee Review

remote job that pays well, provides all equipment, and had benefits. The whole process of getting hired was an ease and they have overtime available. Sr advisors were nice and flexible if you have kids and appointments. i worked 2 months postpartum

Lack of social interaction, There's a lot of terminology and scripts you have to learn and you have to really apply yourself mentally. you are graded on each call for staying on script and all aspects of the workflow.

50% of the people and the projects are awesome. Your experience really depends on where/when you get allocated.

The internal initiatives are usually horrible. Client work solves real problems, but if you get stuck on an internal initiative, you'll just end up doing nonsensical work at the drop of a hat, trying to please program directors who lack vision and a basic understanding of product.