Pros
Ability to work remotely (In office 1 day/month)
Cons
It's a call center environment with constant calls coming, getting little no time in between them. A quota they have is less than half a minute of time between each call. The job is advertised as customer service, but it is sales strictly. The quotas (which they like to call advice) are metrics they use in your performance review. The survey they grade your performance on has to be mentioned each and every call. It is made to make you fail. They do not want no scores less than 8 out of 10. Anything lower than an is a seen as a 0. and the survey doesn't mentioned you it only mentions the company making it harder for customers to grade your performance only. Overall a company that wants to milk you for everything you have for the 8 hours you are there. They penalize you through "coaching" for clocking out 1 minute early, but do not care how long you work after your shift is done. Little to no opportunity for upward movement within the company, only lateral moves.