Pros
The benefits and paid time off are amazing. To be able to schedule 208+ hours of PTO at the beginning and the year and they don't have the be approved by a manager is amazing. Have a child? Get 6 months of paid leave minimum.
Cons
Just like every job, the ceiling to for growth and potential has the chance to be crippled by your managers. If you are African American and work within the umbrella of ITS , you WILL NOT get promoted. Within the US and Canada, there is not a single representation of color within the organization above level 1. In fact, the worst performing agents were recently promoted over the seasoned African Americans for the 4th time I have been employed here. There is no reason a person who just got out of training should be promoted above the agent who trained them for the same position.