Pros
A consistent paycheck. Hybrid and remote opportunities. Just follow the scripts and you will do fine. Company provided equipment.
Cons
Professional Development Opportunities: * Limited access to professional development opportunities due to inconsistent scheduling and forecasting. Work-Life Balance: * Rigid monthly schedule rotation, regardless of performance or business needs. Job Role Clarity: * Outdated or inaccurate job descriptions. Communication and Transparency: * Lack of clear communication and timely updates. * Minimal engagement and feedback from leadership. Team Dynamics and Culture: * Limited team camaraderie and support. * Lack of coaching and development from team leads. Performance and Operations: * Inadequate staffing and training leading to low service levels (49% for the year) * Disregard for employee feedback and suggestions. * 34% attrition rate for 2024 so far. Benefits and Compensation: * Weak and overpriced medical benefits.