RUN FAR FAR AWAY. - Intake Specialist Synapse Health Employee Review

1.0
22 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Just the pay, it was great.

Cons

Favoritism. If you’re not sucking up to leadership you won’t be getting promoted. Your experience does not matter. They rather hire outside people then promote from within. You will see Agents having to train superiors because they have ZERO idea about DME or the job in general. Leadership is always against each other, stepping on each other to reach to the top. They try and make all the departments against each other like it’s a competition, when they should all be working together. I feel so bad for the patients waiting on there orders, it’s a mess, not enough agents for the amount of orders and patients. Having to work ALL holidays and weekends. Be ready to do things that you didn’t apply for. You interviewed for one job but they have you doing something completely different. Also be prepared to be on the phones ALLLL day. They only care about numbers, adherence and making sure you stay on the phone all day.

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Synapse Health Response
1y
Thank you for taking the time to share your experience. We’re glad you felt positively about the compensation, but we’re sorry to hear that other aspects of your role didn’t meet your expectations. Your feedback will help inform our ongoing efforts to improve the employee experience across the organization. We appreciate your contributions.

Explore other reviews about Synapse Health

5.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Excellent work-life balance with flexibility to maintain a healthy personal and professional life. Competitive benefits and pay. Fully remote work provides convenience and eliminates commute. Upper management keeps employees informed about company updates and changes. Synapse values employee growth and frequently promotes from within.

Cons

None that I've experienced during my time with this company.

5.0
24 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

*What stands out most is the sense of purpose behind the work. It's easy to lose sight of the bigger picture in a lot of jobs, but here you can clearly connect what you're doing day-to-day to the impact it has on patients. *There's also real room to make a difference through continuous process improvement; if you see something that could work better, you're given the space to actually fix it rather than just flag it. *Many roles are remote too, so there's a good amount of flexibility in how and where you work.

Cons

The pace moves fast, and because the Synapse is growing, processes are often being built, and then rebuilt, as things evolve. It's not a bad thing, but if you don't handle change well or prefer a lot of established structure, this could be frustrating.

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