Passenger Service Agent - AVOID AT ALL COSTS - Passenger Service Agent Swissport Employee Review

1.0
13 Mar 2017
Recommend
CEO approval
Business outlook

Pros

No pros, this company has the highest turnover, they hire 100 people every year and within a month more than half will quit because of the lack of training tools, bad management, and no compensation

Cons

-seniority means nothing working here (if you use your seniority in any case, the management will hold that against you) -you can get stuck with shifts starting from as early as 2:45 am -they promise you benefits after 2 years, BUT only if you maintain to work a minimum of 20 hours per week within the 2 years, so if you happen to drop shifts going below that requirement, you will not be qualified to apply for benefits -minimum wage -the amount of work you have to do is NOT worth it for only getting paid minimum wage -dealing with angry passengers/customers comes with any job, but having to deal with lazy and incompetent supervisors is ridiculous -supervisors have no social or people skills, they treat there employees with disrespect -union is useless, they take your dues and do nothing to help when needed -the attendance monitor is biased, and has no clue about how ESA works, she will write you up for any reason -no growth in the company -no incentives or bonuses for hard work

Explore other reviews about Swissport

5.0
12 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great employer has good health insurance

Cons

Night time shift and day shift is limited

1.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There is a sense of family culture at the airside level, and that was one of the few genuinely positive parts of the experience.

Cons

Unfortunately, the overall environment was overshadowed by micromanagement and a culture where communication often felt dishonest. There were situations where it seemed like management claimed conversations or warnings had happened when they had not, only to move quickly to write employees up. The lack of consistency and trust made the workplace frustrating and difficult to navigate. There also seemed to be high turnover, along with very little clear direction or path for growth. On top of that, some business practices came across as focused on avoiding providing proper benefits, which left a negative impression.

See reviews by: Helpful|Rating|Date|All