They will take everything and give you nothing - Sales Engineer Sweetwater Employee Review

1.0
9 Jul 2024
Recommend
CEO approval
Business outlook

Pros

If you really hate your wife and kids l, this is the job for you The gear library was probably the best part. Ability to check out instruments and equipment at no cost.

Cons

They deceived me in the job interview process. It wasn’t until I moved across the country that they told me I’d be working 50 to 60 hour weeks and 11 hour days consistently. In my job interview I was told they would be a little bit of overtime, but nothing like this. Having a dog or being a single parent is nearly impossible at this job. You’re expected to stay in communication with customers, even when you’re not at your office and off hours. They don’t tell you what they’ll be testing you on during the training program. it makes a necessary stress and less educated sales engineers. They might as well rename it, Tinseltown, because every manager and admin is fake for the most part. everyone’s a huge derrière with a smile. This company needs to take a look back on what used to make it great because it’s lost it. I guess that’s what happens when venture buys it out.

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Sweetwater Response
1y
It pains me to hear that you did not have a good experience during your time with us. Our HR team members go to great lengths to paint an accurate picture of our work environment and expectations since they have no interest in creating difficulty for someone or a situation where someone desires to leave and they then need to fill a position again. However, you are correct that the Sales Engineer role is not a basic, clock in-clock out, 40 hour-week role. We invest tremendous resources in paying to relocate team members and providing 13 weeks of paid training and then we do have some expectations about performance along the way. We never enjoy having to end someone's employment. Our desire is always to help everyone succeed. But if they are unable to fulfill the expectations of our customers and their fellow colleagues after having received significant training, coaching, and multiple chances to succeed, sometimes it becomes necessary. Our customers simply deserve great support and we unapologetically all work hard to help ensure they receive it. Along the way, we also work hard to ensure our employees and their families are well taken care of with resources like free mental health counseling, a free fitness center, a free doctor & medical clinic, parental leave, DailyPay and interest free employee-loan programs, and much more. Thank you for sharing your feedback. We'll use it to continue to improve our efforts. I wish you nothing but the best with your next steps. - Jeff Ostermann, Chief People & Culture Officer

Explore other reviews about Sweetwater

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Sweetwater is a company that empowers its employees, provides the best training in the industry and encourages everyone to be the best at what they do. Tons of resources are available for personal and professional growth and beyond the largest music store in the country, the arcade, the slide, the theaters and entertainment aspects, there is a doctor on site at the Fort Wayne Campus, a 24 gym, regular workshops, training and an environment that will encourage you to do and be better than you were yesterday.

Cons

The number of roles and Sweetwater grows continuously and while you are given a great deal of autonomy, particularly in Sales, you are expected to work and produce results (this is a con, though, really...?). The compensation is the best in the industry but can be demanding. Not taking advantage of the resources that Sweetwater provides (gym, doctor, entertainment) can lead to frustration. In my first week in my role as Sales Engineer, I was told that 'Sweetwater is not a job you dabble at...' and I could not agree more. Sure, you 'can' dabble at it, not push yourself to try your best, give your all and get out of your comfort zone but such behavior is a recipe for burnout. If you are not a driven and self-motivated individual who can express ideas, manage multiple personality types, objectively recognize areas in yourself that need improvement and implement continuous change, Sweetwater (particularly Sales) may not be the best fit.

4.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If sales and music are your drives, Sweetwater is as good as it gets. Management in my experience has been very supportive and development-oriented, creating a positive culture around the company. They have a fantastic training program (albeit intense) that trains on both products and sales methods, so even if you're lacking experience in a given category there's plenty of coaching and training to get you ready for the role. Over time, the position can also be quite lucrative which compliments Fort Wayne's low cost of living well. They also offer relocation assistance since all positions are on-site, and a great benefits package. I've been fortunate to become great friends with many of my coworkers and honestly some days don't even feel like work. Ultimately, with this job you get what you put in, and making a solid living to geek out over music gear all day is a pretty sweet gig.

Cons

The job is very demanding - it's a fully commission sales job that revolves around constant customer outreach via call, text, and email. This means starting out is tough financially, and days are usually long. Try to have a savings cushion before you start, especially if you're moving from another city/state. You also work nights, holidays, and rotate through weekend shifts which won't be new for those who have worked retail before, but it's still a tough adjustment. Starting out I struggled from a social aspect as well. Fort Wayne is a cool city, but it's no LA, NY, or Chicago. Long hours at work make going out and making friends or getting involved in community groups/organizations difficult.

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